This Privacy Policy explains how Bristol West Authorized Retailer ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, call us, or ask us to contact you about auto insurance. By using this website, you agree to the practices described here.
Information we collect
Information you give us
- Contact details, such as your name, phone number, email address, and ZIP code.
- Your preferred time for a callback.
- Details you share with an agent to get a quote, such as your date of birth, driver's license information, vehicle details, driving history, and current or past insurance.
Information collected automatically
- Device and browser information, IP address, pages visited, time on site, and the website that referred you.
- Information collected through cookies, pixels, and similar technologies, including analytics and advertising tools.
- Call records, which may include call recordings for quality, training, and compliance purposes. You will be told at the start of a call if it is being recorded.
How we use your information
- To contact you about insurance quotes and coverage options you asked about.
- To prepare and submit insurance applications on your behalf, with your permission.
- To service your policy and answer your questions.
- To improve our website, services, and advertising.
- To detect and prevent fraud, and to meet legal and regulatory requirements.
How we share your information
We share personal information only as needed to provide our services, including with:
- Insurance carriers, including Bristol West, so they can provide quotes and issue policies.
- Service providers who help us operate, such as call centers, phone and SMS platforms, CRM systems, hosting, and analytics providers. They may use your information only to perform services for us.
- Consumer reporting agencies, where a carrier uses motor vehicle reports, claims history, or insurance scores to price a policy, as allowed by law.
- Legal authorities, when required by law, subpoena, or to protect our rights and the safety of others.
- A successor business, if our agency is merged, sold, or reorganized.
We do not sell your personal information for money.
Calls, texts, and emails
If you submit a callback request and give consent, we and our partner insurance carriers may contact you by phone, text, or email at the number and address you provided, including by automated means. Consent is not required to buy any product. You can opt out at any time by replying STOP to a text, asking the agent to add you to our internal do-not-call list, or calling us at (541) 707-0973. Message and data rates may apply.
Cookies and tracking
We use cookies and similar tools to understand how visitors use our site and to measure our advertising. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them. Our site does not currently respond to browser "Do Not Track" signals.
Your privacy rights
Depending on where you live, including California and other states with consumer privacy laws, you may have the right to:
- Know what personal information we have collected about you.
- Ask us to correct or delete your personal information, subject to legal exceptions.
- Opt out of the "sharing" of personal information for targeted advertising.
- Not be treated differently for using these rights.
To make a request, email info@bwest.bestinsurancerates.us or call (541) 707-0973. We will verify your identity before responding. Some information we hold is also covered by state insurance privacy laws and the Gramm-Leach-Bliley Act, which may limit what can be deleted.
How we protect your information
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
How long we keep it
We keep personal information for as long as needed to provide our services and to meet legal, regulatory, and record-keeping requirements that apply to insurance agencies.
Children
This website is not intended for anyone under 18. We do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of the page shows when it last changed.
Contact us
Questions about this policy? Call (541) 707-0973 or email info@bwest.bestinsurancerates.us.